Online Only Auction Questions

Online Only Auctions Questions/Answers
What is an online only auction? 
An online only auction, is an auction in which all bidding is done on the internet.  There is a specific start & end time.  
Can I view the items in person?
Yes.  We have at least 2 open houses for each online only auction.  This will allow  you to be able to hold the item in your own hands & determine what it is worth.
Can I bid at the auction site?
Yes, as long as we are able to get a cell signal.  At our online facility, there are always computers set up for you to bid on.
What if I do not have a computer?
No computer, no problem.  You can either stop into one of the open houses or call our main office & we can bid on your behalf.
How do I register?
When you are viewing one of the online catalogs, you can go to the top of the screen & click the "LOGIN/REGISTER" button.  When on this screen, you can click the "CREATE NEW ACCOUNT" button.  When here, simply fill in all of the information & you are ready to go.

How do I know what I bid on & how much?
When you are logged in, your name will appear at the top of the page as follows.

Welcome, (your name here)
Once you have bid on an item, it will appear in your "MY BIDS" list.  This will show you all the items you have bid on & what you current max is.
How do I change my personal information?
When logged in, you can change all the information you originally registered with including username, password, address, etc.
How do I bid on an item?
In order to bid, you must be logged in.  When you are logged in, go to the catalog and item you wish to bid on.  When you have found the item, type (in the white box) to the right of the item the amount you wish to bid.  Then either scroll to the top or bottom of the page & hit "SUBMIT BID".  This will take you to another screen in which you are asked to confirm your bid.  You must hit the "SUBMIT BID" button here once again (if you do not, your bid will not be accepted).  This is done as a security feature for you, so you do not bid an incorrect amount.  (If this is your first time bidding in the catalog for that auction, you will need to check the "Accept Terms" checkbox under the terms screen.  You only have to do this the first time you bid in a catalog).

I accidentally bid more than I wanted, what do I do?
To avoid this problem, always double check.  Whenever a bid is submitted, you are taken to another screen to authorize the bid. It states the amount you had bid on the item. Bids can be removed, but it is at the sole discretion of the auction company. If you contact us immediately after placing the bid, it can be removed. Bids will only be removed prior to 24 hours of the closing of an auction. Once a bid is placed, it is a legal & binding contract. We do understand mistakes happen, so contact (715) 273-3377 with any questions.

I currently have the high bid, but wish to increase my max?
No problem.  You simply just bid like you normally do & once you have confirmed the bid, it will tell you that currently hold the bid, but your max has been increased.
Can I bid on an item more than once?
You can bid as many times as you wish on any item. 
What is the "JUMP BID" feature?
This feature allows you to place your bid at any amount within the range of your max bid.  For example:
Current Bid: $100
My Max Bid: $200
Jump Bid To: $155
By enabling the jump bid feature, you can bid any $5 increment up to the $200 max from $100. 
What are the bidding increments?
The bidding increments are as follows:
0 - $100   $1  
$101 - $200  $5  
$200 - $1000  $10  
$1000 - $5000  $25  
$5000 - $10,000  $50  
$10,000 & UP  $100  

Can I be snipped on an item?
No.  All of our auctions included a 5 minute auto extend for any bid placed in the last ten minutes of an auction.  This means, if anyone bids on an item, it will go into extended bidding for 5 minutes.  This allows ample time for you to go in & increase your bid if you wish to do so.  
Snipping is a tool which has become popular with internet auction buyers.  The software allows you to have your bid placed at the last second before the auction ends.  Our system does not allow this to happen.
I forgot my password.
To get a new password, go to the login/register page and click "FORGOT YOUR PASSWORD?".  When here, just fill out the info provided.  If you still cannot login, please contact our main office.  (Remember: Usernames & passwords are case & space sensitive).
For more info, please contact our main office at (715) 273-3377.

For emergency assistance, contact 
Jeff Hines at (715) 307-1275 or Ken Pasche at (651) 210-1036.
When auctions are ending, contact us at 
(715) 273-3377 for assistance.